Customers use UpWoof free of charge
As an UpWoof customer (the person reserving the pet hotel) you won't be charged any fees to use UpWoof. UpWoof makes money by charging a
reservation fee for each reservation made on UpWoof.com which is paid for by the pet hotel receiving the reservation.
UpWoof platform fees for listings
The UpWoof platform is "pay as you go". If you're not actively using the platform, it won't cost you anything. We charge a reservation fee for each reservation you receive from customers via UpWoof.com. If you received a reservation via a phone call, email or other "off platform" means you can add this reservation to UpWoof without any fees from UpWoof. Stripe fees will still apply.
Our reservation fee varies depending on the country your listing is doing business in. Please see the
fees page for the current prices.
Stripe fees for listings
UpWoof uses
Stripe for its financial infrastructure. Stripe allows users of the UpWoof platform to seamlessly receive payments for their reservations. The use of Stripe comes with additional fees. The most common fee is related to
Stripe invoicing functionality. At the time this article was written Stripe charged 0.4% for each paid invoice you generate. Please see the
Stripe invoice fees page for the latest pricing from Stripe.
Fee examples
UpWoof platform reservation
- A customer finds your listing on UpWoof.com and makes a reservation for 4 days. You charge $25 per day (tax inclusive)
- The customer is invoiced for $100 ($25 x 4)
- UpWoof charges a reservation fee of $3
- Stripe charges 0.4% for each paid invoice. In this example that is $4 ($100 * 0.04)
- The total fees for the example are $7. Your listing receives $93 ($100 - $7)
UpWoof off platform reservation
- A customer emails your listing and makes a reservation for 4 days. You charge $25 per day (tax inclusive)
- You add the reservation to your listing on UpWoof. The customer is invoiced for $100 ($25 x 4)
- UpWoof charges no reservation fee since the reservation did not come directly from UpWoof.com
- Stripe charges 0.4% for each paid invoice. In this example that is $4 ($100 * 0.04)
- The total fees for the example are $4. Your listing receives $96 ($100 - $4)