Articles

Messaging with customers LISTING

Your listing's reservations

UpWoof has a platform messaging service that allows you to communicate with customers about their reservations. To start a new conversation with a customer navigate to the conversations page using the dropdown menu. [The conversations menu] From the conversations page click the new message butto...

UpWoof Fees EVERYONE

About UpWoof

Customers use UpWoof free of charge As an UpWoof customer (the person reserving the pet hotel) you won't be charged any fees to use UpWoof. UpWoof makes money by charging a reservation fee for each reservation made on UpWoof.com which is paid for by the pet hotel receiving the reservation. UpW...

Creating a reservation for a customer LISTING

Your listing's reservations

Off platform reservations Reservation requests made to your listing via phone call, email or any means other than via UpWoof.com are referred to by UpWoof as "off platform reservations". Even if a reservation originates off platform, listing's can still use UpWoof to manage the reservation. Thi...

Team members LISTING

Managing your listing

If you have multiple people working at your listing you can invite them to join your team on UpWoof. Team members are managed via the team members page for your listing. The team members page for your listing is found on the listing's management dashboard. See "The listing management dashboard" ...

Creating a new listing LISTING

About listing

The process of creating a new listing on UpWoof usually takes approximately an hour to complete. You will need to have detailed company information on hand, for example your company's banking information and tax IDs. Upon submitting the new listing information a member of the UpWoof team will rev...

Schedule LISTING

Managing your listing

UpWoof allows you to set your company's operating schedule. This schedule consists of the days of the week you are open or closed, your opening hours, and the time of day customers are permitted to drop off and pick up their pets. Your schedule is managed via the schedule page for your listing. ...

Accommodation LISTING

Managing your listing

Accommodation is managed via the accommodation page for your listing. The accommodation page for your listing is found on the listing's management dashboard. See "The listing management dashboard" for details on how to access your listing's management dashboard. From the listing management dashb...

Finding listings CUSTOMER

Searching and booking

Most customers begin using UpWoof because they want to find and reserve a pet hotel in their area. This discovery process begins with a search from the UpWoof home page. [Home page search]To search for a listing you must provide the general location in which you are looking for a pet hotel. To f...

Making a reservation CUSTOMER

Searching and booking

Please note that as part of the reservation creation workflow it is necessary to create a free UpWoof account or sign in to an existing UpWoof account. Once you have found a listing you are ready to make a reservation. On the public profile page of the listing fill in the basic information about...

Listing details LISTING

Managing your listing

Edit your listing's info The editing of basic information about your listing such as it's name, address and logo can be done via the listing's management dashboard. See "The listing management dashboard" for details on how to access your listing's management dashboard. From the listing managem...